Reference

How globfone Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you open an account or make a deposit via bKash, Nagad or Rocket, how we store it, and what rights you hold over it.

Account data protectionbKash, Nagad, Rocket transaction recordsCookie and device data disclosureYour right to request data changesBangladesh-aware policy scope

Browse Lobby Read FAQ

What Data We Collect and Why

globfone Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a globfone account, we collect the information you provide directly — your name, email address, mobile number and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect technical data your device sends automatically: IP address, browser type

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and session timestamps. This data is used to verify your identity, process wallet transactions, detect unusual account activity and respond to your support requests. We do not sell your personal data to third parties. We share it only where our payment processors — including the mobile
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wallet networks behind bKash, Nagad and Rocket — require it to complete a transaction, or where we are obliged to respond to a lawful request. Retention periods vary by data type: account registration data is held for as long as your account remains active, plus any
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period required by applicable regulation. Transaction records linked to bKash, Nagad or Rocket deposits and withdrawals are retained in line with financial recordkeeping obligations. Whether this policy applies to you in full depends on your local law and the eligible regions we serve at any given
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time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team can help. You can also reach us if you notice something unexpected on your account linked to a bKash, Nagad or Rocket transaction. We aim to respond to privacy requests as quickly as our team allows — response time depends on query complexity and current volume.

Team online

Live Chat

Open the chat widget from any page while logged in. Our team handles account and data queries, including questions tied to bKash or Nagad wallet records.

Email Support

Send your privacy request to our support email address shown in your account settings. Include your registered mobile number so we can locate your records quickly.

Account Help Centre

Log in, go to your account settings and open the Help section. From there you can submit a data access or correction request directly tied to your profile.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply layered security to account data — SSL encryption on all pages, two-factor verification on login, and restricted internal access so only relevant team members can view your records. Cookies help us keep your session active and remember your preferred payment method, whether that is bKash, Nagad or Rocket. You can manage cookie preferences through your browser settings at any time. Data rights and platform availability remain subject to your local law and the regions we serve.

SSL Encryption Every page you access — account login, deposit flow, settings — runs over SSL. Your bKash, Nagad and Rocket transaction details travel encrypted end to end.

Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your wallet choice. Adjust or clear them any time via your browser settings.

Account Security Steps Login uses OTP verification sent to your registered mobile number. Any change to your linked bKash, Nagad or Rocket account triggers an additional confirmation step.

Data Retention Policy We hold your account data while your account is active. Once closed, we retain only what financial recordkeeping obligations require, then delete or anonymise the rest.

Common Questions About Your Privacy Rights

These are the questions we get asked most often about how we handle account and payment data. If your question is not covered here, reach us through live chat or email from your account settings.

We collect your name, email address, mobile number and the payment method you register — bKash, Nagad or Rocket. Your device also sends us basic session and browser data automatically at login.

We share data only with payment processors needed to complete bKash, Nagad or Rocket transactions, and only when required by a lawful authority. We do not sell personal data to any third party.

Account registration data stays on file while your account is active. Transaction records tied to wallet deposits and withdrawals are held in line with applicable financial recordkeeping requirements after account closure.

Yes. Log in, go to account settings and use the Help section to submit a data access request. Alternatively, email our support team with your registered mobile number so we can locate your records.

Contact our support team via live chat or email. Include your account details and specify what you want corrected or removed. We will confirm the action taken once the request is processed.

We use session cookies to keep you logged in and preference cookies to remember your chosen wallet. You can manage or clear cookies at any time through your browser settings without losing your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How globfone Handles Your Personal Data

How to Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Common Questions About Your Privacy Rights

01 What personal data does globfone collect when I open an account?

02 Does globfone share my data with third parties?

03 How long does globfone keep my account data?

04 Can I request a copy of the data globfone holds on me?

05 How do I ask globfone to correct or delete my data?

06 Does globfone use cookies and can I control them?

Privacy Policy

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